Global Care Logistic Service
Last Updated: January 2026
These Terms and Conditions (“Terms”) govern all services provided by Global Care Logistic Service (“Company,” “we,” “our,” or “us”) to any individual, business, or entity (“Customer,” “Client,” “Shipper,” or “you”) engaging our logistics, freight forwarding, transportation, warehousing, customs brokerage, and related services. By requesting, booking, or using our services, you agree to be bound by these Terms.
1. Definitions
1.1 Services refer to all logistics and transportation solutions provided by Global Care Logistic Service, including but not limited to sea freight, air freight, land transportation, cargo handling, warehousing, customs clearance, and door-to-door delivery.
1.2 Goods means cargo, merchandise, commodities, containers, or items tendered to the Company for transportation or related services.
1.3 Carrier refers to any shipping line, airline, trucking company, rail operator, or other third party engaged in the transportation of Goods.
1.4 Bill of Lading / Air Waybill refers to the transport document issued in connection with shipment.
2. Scope of Services
2.1 The Company acts primarily as a freight forwarder and logistics coordinator unless expressly agreed otherwise in writing.
2.2 We reserve the right to subcontract any portion of the Services to third-party carriers, agents, or service providers without prior notice to the Customer.
2.3 Transit times, delivery dates, and shipping schedules provided by the Company are estimates only and are not guaranteed unless explicitly agreed in writing.
2.4 The Company may refuse to handle or transport Goods at its discretion if such Goods are deemed unsafe, illegal, improperly packaged, or misdeclared.
3. Customer Responsibilities
3.1 The Customer warrants that all information provided regarding the Goods is accurate, complete, and truthful.
3.2 The Customer is responsible for ensuring proper packaging, labeling, and documentation of Goods suitable for transportation.
3.3 The Customer must comply with all applicable local, national, and international laws, including customs, export control, and import regulations.
3.4 The Customer shall provide accurate declarations of cargo weight, dimensions, value, and nature. The Company reserves the right to reweigh or inspect cargo if discrepancies are suspected.
4. Prohibited and Restricted Goods
4.1 The Company will not accept hazardous, illegal, perishable, explosive, flammable, radioactive, or otherwise restricted Goods unless specifically declared and approved in writing.
4.2 Transport of dangerous goods must comply with international regulations such as IMDG (sea freight) or IATA (air freight) standards, where applicable.
4.3 The Customer shall indemnify the Company against all claims, damages, fines, or liabilities arising from undeclared or misdeclared hazardous cargo.
5. Rates and Charges
5.1 All quotations are based on information provided by the Customer and are subject to change if shipment details vary.
5.2 Freight rates do not include customs duties, taxes, demurrage, detention, port charges, storage fees, inspection fees, or other surcharges unless explicitly stated.
5.3 The Customer agrees to pay all invoices in full within the agreed credit period. Late payments may incur interest charges at a rate determined by the Company.
5.4 The Company reserves the right to suspend or terminate Services for overdue accounts.
6. Payment Terms
6.1 Payment terms shall be as stated on the invoice or agreed in writing.
6.2 All payments must be made in the agreed currency without deduction or set-off.
6.3 In the event of non-payment, the Company may exercise a lien over Goods and retain possession until outstanding balances are settled.
7. Limitation of Liability
7.1 The Company’s liability is limited to the extent permitted by applicable international conventions, including but not limited to:
The Hague-Visby Rules (Sea Freight)
Montreal Convention (Air Freight)
CMR Convention (Road Transport, where applicable)
7.2 Unless otherwise agreed in writing, the Company’s liability for loss or damage to Goods shall not exceed the lesser of:
The actual value of the Goods; or
The liability limits imposed by applicable international conventions.
7.3 The Company shall not be liable for:
Indirect or consequential losses
Loss of profit, income, or market
Delay in delivery
Acts of third-party carriers
Force majeure events
8. Insurance
8.1 The Company does not automatically provide cargo insurance unless specifically requested in writing.
8.2 It is the Customer’s responsibility to arrange adequate cargo insurance coverage.
8.3 If insurance is arranged through the Company upon request, coverage shall be subject to the insurer’s terms and conditions.
9. Claims Procedure
9.1 Any claim for loss or damage must be submitted in writing within:
3 days for visible damage upon delivery
7 days for concealed damage
14 days for non-delivery
9.2 Failure to notify the Company within the specified period may result in claim rejection.
9.3 Claims must include supporting documentation, including delivery receipts, invoices, photographs (if applicable), and proof of value.
10. Delivery and Acceptance
10.1 Delivery shall be deemed complete upon transfer of Goods to the Customer or authorized representative at the agreed destination.
10.2 If the Customer fails to accept delivery, the Company may store Goods at the Customer’s risk and expense.
10.3 Additional storage, demurrage, or detention charges shall be borne by the Customer.
11. Customs and Regulatory Compliance
11.1 The Customer is responsible for providing accurate customs documentation.
11.2 The Company may act as customs broker where authorized but does not assume liability for customs decisions or inspections.
11.3 The Customer shall indemnify the Company for fines, penalties, or expenses arising from inaccurate declarations.
12. Force Majeure
12.1 The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to:
Natural disasters
War or civil unrest
Government restrictions
Port congestion
Strikes or labor disputes
Pandemics
Mechanical failures
12.2 During force majeure events, obligations shall be suspended for the duration of the event.
13. Indemnification
13.1 The Customer agrees to indemnify and hold harmless the Company from all liabilities, losses, damages, fines, penalties, claims, or expenses arising from:
Breach of these Terms
Inaccurate cargo declarations
Illegal shipment contents
Failure to comply with regulations
14. Lien and Right of Retention
14.1 The Company shall have a general and particular lien on all Goods and related documents for unpaid charges.
14.2 The Company may sell Goods after reasonable notice to recover outstanding debts.
15. Confidentiality
15.1 The Company shall treat Customer information as confidential.
15.2 Confidential information shall not be disclosed except as required by law or necessary for service performance.
16. Data Protection
16.1 Personal and business information collected will be used solely for logistics operations, billing, and compliance purposes.
16.2 The Company will implement reasonable security measures to protect data from unauthorized access.
17. Governing Law and Jurisdiction
17.1 These Terms shall be governed by the laws of the jurisdiction in which Global Care Logistic Service is registered.
17.2 Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
18. Dispute Resolution
18.1 Parties agree to attempt amicable settlement prior to litigation.
18.2 If settlement fails, disputes may be referred to arbitration if mutually agreed in writing.
19. Amendments
19.1 The Company reserves the right to amend these Terms at any time.
19.2 Updated Terms shall become effective upon publication or written notification.
20. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
21. Entire Agreement
These Terms constitute the entire agreement between the Company and the Customer and supersede all prior agreements or understandings.
22. Acceptance
By engaging Global Care Logistic Service for any logistics, freight forwarding, transportation, or related services, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.